DDC have now gone live with Metrix, our new service engineering system. Metrix is a robust automated field service management system with a comprehensive set of features which takes account of every service related situation. The Dynamic Scheduling Engine (DSE) is constantly revising the work schedule to optimise the performance of the field service team, combining best practices in field service and workforce automation with state-of-the-art technology ensures the fastest response times for all service calls-outs.
The DSE is partnered with a the latest mobile device technology which is configured to receive jobs, use GPS to find nearby parts, get directions, order parts, take pictures and notes, fill-out compliance checklists and capture signatures. The information captured is then immediately electronically sent back to our system and to our customers for record keeping and compliance.
This is further significant investment in automating our processes providing our customers with these important additional benefits: –
- Fast response times through constant scheduling optimisation
- High first time fix rates through sending the engineers with the right skills and parts to complete the work
- Adherence to service level agreements (SLA’s) for both reactive and planned maintenance
- Real time job updates and instant information on job completion for compliance
DDC Dolphin’s commitment to continuous improvement for a better customer experience is enhanced by the introduction of Metrix and further reinforces our position as the leading sluice room solutions provider.